National Return Policy

  • The first item must be returned within 3 days of delivery; otherwise, an exchange cannot be processed.
  • The customer is responsible for the return shipping costs and the shipping costs for the new item.
  • The new item will be shipped once Tres Primaveras receives the returned item and verifies that it is in the same condition as when it was originally delivered.
  • Refunds are not accepted.

International Return Policy

  • We do not issue refunds.
  • Exchanges may be requested within three days of receiving the package, provided the item is unworn, still has its tags, and is in perfect condition.
  • Shipping costs for the exchange (return and reshipment), as well as any taxes or customs fees, will be the customer’s responsibility.
  • Exchanges are subject to inventory availability; alternatively, the customer may opt for store credit valid for up to three months.